Privacy policy

Last updated: July 2025

Thank you for visiting Aurora Glow. Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with Swiss data protection law.

By using our website, placing an order, or contacting us, you agree to the terms outlined below.

1. Controller Contact Information

Aurora Glow
WordLAB Arcos Barroso
Steinackerstrasse 3A
Wünnewil, Friburgo 3184
Switzerland
Email: info@auroraglow.ch
Phone: +41 77 259 49 16


2. What Personal Data We Collect

We only collect data that is necessary for processing your order or communicating with you. This may include:

Identification and contact data: name, email address, shipping/billing address, phone number

Order and payment data: items ordered, payment method, transaction details (processed via third-party providers)

Technical data: IP address, device type, browser information, pages visited (via cookies or analytics tools)

We do not collect sensitive personal data.


3. Why We Collect Your Data

We process your personal data for the following purposes:

To process and fulfill your orders

To manage shipping and delivery

To provide customer support and communicate with you

To send order confirmations and occasional service emails

To analyze website traffic and improve our services (using anonymized data)

We process your data lawfully under the Swiss Federal Act on Data Protection (revFADP) and only for legitimate purposes.


4. How We Store and Protect Your Data

Your data is stored securely using industry-standard protections. We implement technical and organizational measures to prevent unauthorized access, loss, misuse, or alteration.

Payment data is handled through secure external providers (e.g., PayPal, Stripe, TWINT). We do not store your credit card information.


5. Data Sharing with Third Parties

We only share your personal data with third parties as necessary for fulfilling your order or operating our business. These may include:

Shipping and delivery services (e.g., Swiss Post)

Payment processors

Website analytics providers (e.g., Google Analytics, anonymized)

We do not sell, rent, or trade your personal information to third parties.


6. International Data Transfers

As a Swiss company, we comply with Swiss data protection regulations. If we work with service providers based outside Switzerland or the EU, we ensure they offer adequate data protection guarantees (e.g., through Standard Contractual Clauses or approved frameworks).


7. Your Rights

Under Swiss data protection law, you have the following rights:

Right to access: You can request a copy of the personal data we hold about you.

Right to rectification: You can request that we correct inaccurate or incomplete data.

Right to deletion: You may request the deletion of your data unless we are legally required to retain it.

Right to object or restrict: You may object to or request restriction of data processing under certain circumstances.

Right to data portability (if applicable): You may request to receive your data in a commonly used format.

To exercise these rights, please contact us at: info@auroraglow.ch


8. Cookies and Tracking

Our website uses cookies and similar technologies for basic functionality and analytics purposes. By using our website, you agree to the use of cookies. You may disable cookies in your browser settings, though this may limit website functionality.

We may use tools like Google Analytics to understand usage patterns (anonymously). You can opt out via the Google Analytics opt-out browser add-on.


9. Newsletter and Marketing Emails

If you opt in to our newsletter, we may occasionally send updates about new products, offers, or news. You can unsubscribe at any time via the link in any email or by contacting us.

We will never send unsolicited promotional emails without your consent.


10. Data Retention

We retain your personal data only as long as necessary for the purposes described above or as required by law (e.g., accounting obligations).


11. Changes to this Policy

We reserve the right to update this Privacy Policy at any time. Changes take effect once published on this page. We recommend reviewing it periodically.


12. Contact Us

For any questions or concerns about your personal data or this Privacy Policy, please contact:

Aurora Glow
info@auroraglow.ch
+41 77 259 49 16